Frequently Asked Questions
Do you have any questions? We are here to answer you!
Can’t seems to find it here?
Contact us at firstname.lastname@example.org, and we will get back to you real soon!
What does royalty free mean?
Royalty-free means that you pay a one-time fee to gain the legal right to use a piece of music in the background of your projects. Your projects may include things like commercials, video games, Youtube Videos, films, documentaries, presentations, flash websites or instructional videos. In simpler terms, Royalty-free music is an inexpensive solution that allows you to legally add great sounding music to your multimedia works.
All our music are not content ID registered so you do not have to worry about content ID claims on YouTube.
What do you mean by end product and units?
Examples of End Products: Websites, audiobooks, apps, games, online videos (YouTube, Vimeo etc), corporate videos, web promos, social media, Indie Films.
Units meaning physical copies (CD/DVD), digital copies, digital downloads, sales transactions for accessing online games, subscriptions and in-app purchase)
Where is the download link after making a purchase?
As soon as you make a purchase, the order details with the download link will be sent to your email. Please check your ‘Junk’ or ‘Spam’ mail if you do not receive, it may have gone there.
You should receive the email within minutes if you did not receive the email with the download link within 10 minutes, please contact us at email@example.com
If you registered an account with us, you can also download the files from your account.
How do I download files from my account?
In your account, click on ‘Orders History‘ > then ‘Order Number’ etc #10111 > ‘Download‘
Can I download files in bulk?
Yes, if you used a registered account to make purchases on our website. From the order details email, click on the ‘Download All‘ button, and it will redirect you to your account. You can also click on the ‘Downloads‘ tab in your account to download your purchases, simply select the packs you wish to download and click the download button.
A fast computer with a fast network will take roughly 1 hour to download our Ultimate Bundle (5.6GB) successfully. On slower computers or 3G network, a 5.6GB file download may not even start, and even a 1GB file will take a significant amount of time to download. We suggest a max of 2-3GB file size per download for normal internet connections.
What is the type of file format of the music/sound effects being sent to me?
We deliver all our audio files in .wav format only as the MP3 format is not suitable for seamless looping.
The downloaded watermarked track does not loop properly, does the purchased audio file loop properly?
Yes, all our audio file loops flawlessly in wav format. Our watermarked preview is in mp3 format for you to quickly preview the audio files. However, in an mp3 audio file format, a gap of silence is always added, causing the audio file to not loop properly.
Am I allowed to modify the content of my purchases?
Yes you may, but the copyright still belongs to W.O.W Sound. As such, copying, redistribution and resale of the modified content is not allowed.
Do you ship physical W.O.W Sound products?
All W.O.W Sound products are downloadable products only. Once the purchase is made, the download link will be sent to your email. You can also download your purchases from your account.
Do I need to credit W.O.W Sound if I use any music/SFX in my projects?
No, it isn’t mandatory, but we certainly would appreciate it!
Does W.O.W Sound offer Music and Sound Design services for hire?
Yes. If you have a project that requires custom music or sound design, we offer music and sound design services for games, film, trailers, media, and television. Depending on the genre, our starting rate for music is from USD$600 per minute. The rates for sound effects range from USD$30 – 80 per SFX, including variations. For more inquiries and detailed rates, please write to us at firstname.lastname@example.org.
Does W.O.W Sound offer custom edits for music sold on the site?
No, we do not. Sorry about that!
Are payments made on your website secure?
Yes, all payments made are via PayPal which is a secure payment method.
What currency does W.O.W Sound use?
All prices on the W.O.W Sound store are in USD (United States Dollar).
Do I need to fill in a cue sheet?
No, you do not need to as all our music are royalty-free, therefore cue sheets not required.
Can I use a music (game license) in a video game trailer to promote my game on social media (YouTube/Facebook/Vimeo)?
No, music (game license) is to be used in the game only. To promote your game using our music, please purchase the approriate Online Video license (YouTube/Web.. etc).
Posting a gameplay recording on online platforms and social media is allowed if the music is not re-added into the video but recorded straight from the game itself together with the game’s sound effects.
Can I use music from the same pack in different games/video?
Yes, as long as each music is only used once in each of the different ONE end product. You can only use the music in multiple end products if you have a bundle license.
Can I use your music in a stand-alone music track or perform it? What about sound effects?
No, you may not use music in both stand-alone music tracks and for performance as our music is available to license for synchronization in media productions (websites, videos, DVDs, TV broadcasts, films, games, etc.) as background music.
Example: Adding lyrics or editing our music into to an audio track and selling it on iTunes or performing it is a copyright infringement.
However, you can use our sound effects in a music track or a performance.
Can I use both music and sound effects in multiple end products?
Only for sound effects, sound effect libraries and bundles. Our single user license for sound effects can be used in unlimited end products. For music, all licenses are only for ONE end product (except for Non-Profit Media). To use the same music in another end product, you will have to purchase another license or purchase a bundle.
What are allowed variations of a single application?
1. Translations – the same game/end product simply translated into a different language (text / voice-over).
2. Cut-downs – a shortened version of an end product where no new content has been added (Example a 15 second, 30 second trimmed down version from a 60 second video)
Do I need a separate license each time I use an item in a series?
Yes, each game/end product in a series is considered a new product so you will need to purchase another license (unless you purchased a bundle).
Do I need a separate license for different online or social media platforms?
No, you can post the video on multiple platforms as long as it is within the license’s audience reach.
What if I can't decide on which music license to get?
You can purchase the lowest license first (Music:’Common’, ‘Silver’, SFX: ‘Game’) and upgrade when necessary. Do purchase the pack/music track with an account on our website so you can upgrade the pack/music track from your order history. It will deduct away the amount you already paid.
For example, if the ‘Common’ License for a Music Pack cost $24.90, and the ‘Rare’ License cost $70.90, you only need to pay the $46 balance for the upgrade.
What do you mean by single-user?
Single-user means we grant one user the right to use our Sound libraries or our Bundles. It grants one user the right to use the Sound Libraries or Bundles on one workstation at a time, although the Licensee is permitted to make and keep backup copies of the Sound Libraries or Bundles on other storage devices.
When and how do I upgrade the license I purchased?
Take note that license upgrade is only applicable by pack or track. There is no crossover upgrade either way.
When: Upgrade license when the product exceeds the limit of ‘Audience Reach’ of the license purchased.
How: To upgrade license, go to your ‘Orders History’ and click ‘Upgrade’. The updated license will automatically be added to cart with the amount previously paid deducted.
(License upgrade is only available when you purchased with an account. You can also email us with your invoice number to apply for a discounted upgrade.)
Does the music I buy belong to me?
No, you do not own the music you purchase. The copyright to the music remains the property of W.O.W Sound/the composer. Purchasing a license only allows you to use the music for your projects and purposes in accordance with the license agreement.
Can I purchase music on behalf of my client for a game/video/etc as I am a freelancer/agency?
Yes, you can, the license will then belong to your client and the license terms still apply depending on the license purchased.
Can I use an item as an element of my logo or branding?
No. None of our music/SFXs can be used in logos or be trademarked. If you would like use it in logos, please write to us at email@example.com
Do you accept music/sound effects submission?
Not at the moment but probably in the future. If you are interested to submit your music, please email send us your portfolio and mention the music genres you love to work on and we will contact you if we are currently working on a music pack that fits your music style. The same goes for SFXs, do email us your portfolio.
Can I purchase even if I don't have a Paypal account?
Yes, absolutely. Paypal allows you to use almost any credit card to process your transaction, even if you don’t have a Paypal account. On the PayPal checkout page, you can simply click on the second option to check out with a credit card.