FAQ | WOW Sound

Frequently Asked Questions

💬 General



💬 GENERAL


What does royalty free mean?

Royalty-free means that you pay a a one-time fee to gain the legal right to sync a piece of music to a project(s). Your projects may include things like commercials, video games, Youtube Videos, films, documentaries, presentations, flash websites or instructional videos. In simpler terms, Royalty-free music is an inexpensive solution that allows you to legally add great sounding music to your multimedia works.

All our music is not content ID registered so you do not have to worry about content ID claims on YouTube.

Do I need to credit WOW Sound if I use any music or sound effects in my projects?

No, it isn’t mandatory, but we certainly would appreciate it!

However, if you would like to get discounted rates off our Personal Subscription Plan by crediting us on your channel, videos or posts, do check out our
Creator Program!

Does WOW Sound offer bespoke music and sound design services?

Yes! If you have a project that requires custom music or sound design, we offer music and sound design services for games, film, trailers, media, and television. Depending on the genre, our starting rate for music is from USD$600 per minute. The rates for sound effects range from USD$30 – 80 per SFX, including variations. For more inquiries and detailed rates, please write to us at [email protected].

Does WOW Sound offer edits for music sold on the site?

No, we do not. Sorry about that!

How do I change the license tier and currency? How does the site work?

Select and change the license tier and currency you need on the Search Page under 'Set Usage' and 'Set Currency'.



Learn how to search our site efficiently and what features we have on the site 
here.

How do I add game audio packs or albums to the cart?

To add a pack to the cart, simply click the cart button (circled in yellow) at the top of the pack's page. Individual tracks are available at the bottom under 'Tracks in this pack'.



You can search for packs from the
game audio packs list or the search page by clicking on the image on the track (coming real soon!), which will link to the track's respective pack!

💬 General




💳 SUBSCRIPTION


What happens if I cancel or don't renew my subscription? Do I need to take my projects down?

No. Licenses for projects created under any subscription plan are perpetual, and they can never expire even if you cancel or don't renew your subscription.

However, you cannot use our audio tracks in future projects if you cancel your subscription. If you wish to use our audio tracks in any new projects, you must restart your subscription and download the audio track again or pay for the audio track via pay-per-track
.

Can I cancel whenever? And how does it work?

Yes! Any subscription can be canceled at any time. Any project you finished and published/distributed before the end of your subscription will be licensed perpetually.

Learn more on how the subscription plan works and who should get our subscription plans.

Can I use WOW Sound content for my podcast?

Yes!‍ Music may be used for podcasts! Music and sound effects can be downloaded once and used as many times as you like throughout your active subscription. If your subscription expires, you no longer have the rights to use downloaded content in future podcast episodes.

What are the restrictions on the Personal Subscription plan?

The Personal plan is for personal use only. You may not create videos, podcasts or other uses of the licensed music or sound effects for a third party. 

The videos may not be used to promote a business, product or service. The videos or podcasts may not be made available for sale or distribution and may not be sponsored.

Which plan allows me to license music for videos I am making for a client?

You must use the Business plan. The Personal plan is for personal use only.

I need to make a video for both online and broadcast. May I use the Business Subscription plan for music for my video?

No. WOW Sound's subscription plans are for games, social media, and internet use only, not including paid video streaming platforms (Netflix, Hulu, Disney +, etc.). For broadcast licenses, please purchase Legendary Music License.

Is the whole catalog under the subscription plan?

Yes! All music tracks and sound effects are included in all the subscription plan.

What is a Creator Program?

Our Creator Program offers a 70% discount off our Personal Subscription Plan to content creators who credit with a link to our website on every video and post they created using our library. 

💬 General




🛠️ TECHNICAL


What is a FULL Loop?

A FULL Loop is complete musical mix that is meant to loop over and over again, seamlessly and endlessly. It does not contain an introduction and an ending. Track durations vary and may be as short as 10 seconds or as long as 5 minutes. Learn more about our music mixes.

I have issues checking out the tracks, I added tracks to the cart but the basket shows empty.

Please try going to the search page to make sure you selected your license tier and currency.

After selecting them, try rechecking your basket; you should see the tracks in your basket. If it doesn't work, please email us at
[email protected].

Where is the download link after making a purchase?

A download link with your purchased order will be sent to your email. Alternatively, you could also log in to your account to download the files under 'Order History'. If you're just downloading a few tracks, you'll get your download email in a few minutes. If you're downloading hundreds of tracks, it can take a while! 1GB worth of tracks takes about 2 minutes to compress!

Your licensed tracks are available to download for 2 weeks following your purchase. You can log into your account from any computer or device to download your licensed tracks during this time. Note that 1GB takes about 15 minutes to download with a 2.4G Wi-Fi.


If you do not receive the download instructions by e-mail, please check your "Spam' or "Junk" folder. The email should be in your inbox within a few minutes. If you have not received a message with a download link within 30 minutes of your purchase, please contact us. We will rectify the situation as quickly as possible.

What type of file format will the music and sound effects be sent to me?

You can choose to download the files in .wav or .mp3 format. Our .wav files are delivered in stereo (uncompressed lossless audio) in either 44.1Khz or 48kHz and 16-bit or 24-bit.

Will the WOW Sound watermark still be present after I purchase a license?

No. The "WOW Sound" voiceover is only present in the audio preview on Soundcloud. After you purchase a license, you will be able to download a clean copy. 

My account doesn't exist on your site, and download links from past purchases don't work either.

We launched our revamped site on a new platform on 8th April 2022, so the accounts and past purchases are not transferable even if you create a new account on our current site :(

But fret not; we have a record of all past purchases. If you need files from your past purchases, simply email us at [email protected] with your email address or the invoice number, and we will send you the files via WeTransfer.

💬 General




📋 LICENSES

Am I allowed to modify the content of my purchases?

Yes you may, but the copyright still belongs to WOW Sound. As such, copying, redistribution and resale of the modified content is not allowed. 

I bought music under the Common License for my game, can I use the music for my game's trailer too?

Yes, you can! We consider the game trailer as part of the same product. For music licensed under the Rare License or Legendary, you can use the music in unlimited projects.

Can I use your music and sound effects in a stand-alone music track or perform it?

No, you may not use music in both stand-alone music tracks and for performance as our music is available to license for synchronization in media productions (websites, videos, DVDs, TV broadcasts, films, games, etc.) as background music.

Example: Adding lyrics or editing our music into to an audio track and selling it on iTunes or performing it is a copyright infringement.
However, you can use our sound effects in a music track or a performance.

How do you define '1 Project'?

One project refers to one game/film/online series(max 26 episodes). You can use the assets multiple times in one project.

Example: One music/sound effect can be used in-game and game trailer as long as it is limited to that one game. Same for a short film, the purchased music/sound effect can be used in the film/series and its trailer.

What do you mean by '1 user'?

'1 user' means we grant one user the right to use our Sound libraries. It grants one user the right to use the Sound Libraries or Bundles on one workstation at a time, although the Licensee is permitted to make and keep backup copies of the Sound Libraries or Bundles on other storage devices. 

Does the music I buy belong to me?

No, you do not own the music you purchase. The copyright to the music remains the property of WOW Sound/the composer. Purchasing a license only allows you to use the music to sync to your projects and purposes in accordance with the license agreement.

Can I purchase music on behalf of my client as I am a freelancer/agency?

Yes, you can, the license will then belong to your client and the license terms still apply depending on the license purchased.

Can I use your music or sound effects as an element of a logo or branding?

No. None of our music/SFXs can be used in logos or be trademarked. If you would like use it in logos, please write to us at [email protected].

Are there restrictions on how I use music and sound effects from WOW Sound?

Yes. Our license permits usage of the music and sound effects in personal or commercial projects for yourself, your clients or your employer. WOW Sound music and sound effects may not be sold by itself, transferred, bartered, traded, shared, leased, or given away to any other party and the license may not be subleased to a third party. Please see our terms of use for further information.

Do I need to fill in a cue sheet?

You will only need a cue-sheet when you are using music for a production that is to be publicly performed on a television network, radio station, theatrical release (e.g. films or videos). The cue-sheet is usually prepared by producers or the licensor of the production.

Please remember to fill in the detailed listing of each piece of music used. Include the names of the music composer, the type of usage of the music, the length of the music, and the title of each music track on the cue-sheet.



🔏 SECURITY

Is it safe to make payments on your site?

Yes, all payments on our site are made via Stripe, a secure payment method. Please see our Privacy Policy for more information.



📼 SUBMISSION


Do you accept music or sound effects submission?

We are only looking for sound effects submission at the moment! Please send us your sound demo via [email protected]. Music submissions are currently closed :)

💬 General


💬 General


Have more questions?


Contact us at [email protected], and we will get back to you real soon!


 



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Private playlists will not be displayed or shown in search results, but you may choose to share them with friends and colleagues.

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This track is licensed under the terms of your Blanket License Agreement with us.

You may only use this track in accordance with the terms of your Blanket License Terms and Conditions. Please contact us at [email protected] if you require a different usage and we can easily and swiftly extend your licence either for your selected tracks or for your entire Blanket Licence.

Usage outside of the terms of your Blanket Licence is an offence and we reserve the right to take action against you.

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You may only use this music track under the terms of the Creator license agreement that you have purchased. Please contact us if you would like to extend the terms of your license or use the music track for another purpose.

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With our Try Before You Buy account, you can:

  • Download and try out multiple tracks
  • Only pay for the tracks you decide to use
  • No beeps, no annoying copyright voice-overs

Simply download and audition broadcast quality music tracks

Try Before You Buy

As a current WOW Sound client, you may contact us for a Try Before You Buy account. Try Before You Buy lets you download as much music as you like, with no obligation to purchase. Try out different tracks and synchronise with your production. Make your final track selection and only pay for the tracks you decide to use. No beeps, no annoying voice-over saying "copyright WOW Sound". Simply download and audition broadcast quality music tracks.

Blanket Account Limit Reached

Sorry, you have hit the limit on your blanket account for this month. We set a download limit for security reasons. But don't panic! Simply contact your account manager or email [email protected] to have your download limit extended.

Blanket Limit Reached

Sorry, you have hit the limit on your blanket account for this month. We set a download limit for security reasons. But don't panic! Simply contact your account manager or email [email protected] to have your download limit extended.

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