Help Center

Contact us directly on Discord for immediate help with your questions and concerns.

Support Hours

Monday - Friday: 10 am to 5 pm (GMT 8)
Excluding Public Holidays

Email us

hello@wowsound.com for general inquiries
support@wowsound.com for technical difficulties

Please allow 3–5 business days for a response; we will try to respond as soon as possible!

Frequently Asked Questions

I can’t download my files. What should I do?

All download links are automatically sent to your email. Please check your junk/spam folder and allow up to 30 minutes for the email to arrive. If it still doesn’t appear, email us your order details and we’ll resend the files.

How can I get my invoice or receipt?

• Sellfy purchases (game audio packs and bundles): Open the “View Invoice” link from your purchase email or download page using the same browser, then save or screenshot it.
• SourceAudio purchases (single tracks or subscription): Download invoices directly from your dashboard under 'My Licenses'.

Can I re-download my purchased packs?

• Sellfy purchases (game audio packs and bundles): : Re-download your files anytime from your orders page.
• SourceAudio purchases (single tracks or subscription): Download files directly from your dashboard under 'My Licenses'.

Can you help me pick sounds or music for my game?

Yes! You can email us or join our Discord channel to request playlists, tracks, or sound effects. Share your gameplay, genre, and up to five key events (e.g., battle, shop, main menu, gacha), and we’ll suggest the most fitting audio from our library.

Do you offer a free starter pack to try your sounds?

Yes! You can download our Free Starter Pack to test our audio quality before making a purchase.

Studio HQ

W.O.W Sound Pte. Ltd. 
1124a Serangoon Road, S328208, Singapore